Below are a list of Frequently Asked Questions.
What time is check in and check out?
CHECK-IN time is after 3:00 p.m., CHECK-OUT time is by 10.00 a.m.
Can I bring pets?
We are very pet friendly and allow most breeds of dogs but they must be disclosed at the booking process and a pet cleaning fee paid. We do restrict large dogs as all of our floors are hardwoods that would be very expensive to refinish. We do require that pets be housebroken and be kept off all the furniture including sofas and beds. We also need your pet to be put in their kennel (guest must supply) when guests are out of the cabin and the pet is left alone. We have had a dog get very freighted when left alone and attempted to escape by scratching his way through the door. Any damage caused by pets are the responsibility of the guest.
Is there a maximum number of people?
Yes, the maximum occupancy of both Bearadise Retreat is 9 and Buck Valley Lodge is 11 people. This includes infants, toddlers, teenagers, Mom's, Dad's and even crazy Aunt Milly! We only have so many places to sleep and in order to keep the wear and tear to a minimum and to not overload the cabin's facilities we strictly enforce this rule. Mind you that 9 adults at Bearadise and 11 adults at Buck Valley would be tight so please use your judgement when choosing a cabin. Without prior consent we do not allow any parties, ceremonies, brunches or receptions on the property.
Do you provide firewood?
Seasonally we do provide a starter set of firewood to get you through a night (from October 1st - April 1st). You can purchase additional firewood at many of the stores nearby or we can provide you additional wood, if you pre purchase for $5.00 per bundle at least one week before your stay.
How do I find the cabin and get access?
Within 5-7 days of your stay you will receive a welcome email which contains directions as well as Check-in and Check-out proceedures.
What credit cards do you accept?
We accept Visa, MasterCard, Discover, American Express and Paypal
Can I pay by a check or money order?
Yes, but you will still have to provide a credit card at the time of reservation. Your payment must then be put in the mail the next business day after the reservation is made. This method of payment is acceptable if your reservation is made less than 14 days in advance.
When is payment due?
At the time of reservation 50% of the total will be charged to the credit card on file - if you are planning on paying by check or money order please be sure to notify us and get the check in the mail no later than the next business day. The balance of your reservation (the remaining 50%) will be charged to the credit card on file 30 days prior to your arrival - if you plan on paying this portion by check we must receive it no less than 30 days prior to your arrival (please notify us if this is your intention). If your stay is far off and you'd like to break your payments into smaller pieces just let us know and we'll help.
What is Accidental Damage Protection(security deposit protection)?
This $49 insurance product from CSA Insurance will protect you from accidental damage up to $1500 for you and your guests including children. Please notify us if you'd like to purchase this at the time of booking and we would be happy to put this coverage in place. This gives you piece of mind while staying at the cabin. Notify us of damages before check-out and we will take care of the rest. Does not include misconduct, abuse or not adhering to the contract.
How do I get the physical address of my cabin so I can put it in my navigation system?
Your navigation system (no matter how great it is) will most likely not get you to the exact location of your cabin. There are numerous errors for this region in the map database that appears to be shared by all manufacturers as well as Google Maps, MapQuest, etc. You can use your navigation system to get close, but be sure to have a copy of our written directions (at the bottom of each page of the written directions is the address of the cabin).
Will my cell phone have service at the cabin?
We cannot guarantee that you will or will not have cell phone service. Each cell phone carrier and phone may pick up differently. In our experience Verizon and AT&T will get service more often whereas Sprint and Nextel are very limited in the mountains. Our cabins do have a land line that offers free local and long distance phone calls (within the U.S.)
Will we encounter wildlife?
You are coming to the mountains, so you will probably see wildlife of some type. Bears, deer, raccoons, fox, possums, squirrels, snakes and flying insects are some of our most encountered wildlife. Please be aware of their presence and help us prevent them from becoming a nuisance and bring in and properly dispose of all garbage. We encourage insect repellent in the summer months due to flying/biting insects. Each of our homes are professionally treated for pests, but cannot guarantee that you will not encounter some type of insect or bug in the cabin on occasion. Most insects are seasonal and we can only try to prevent their presence, not eliminate it.
What do you provide, and what do I need to bring?
We provide you with the following:
A clean home-away-from-home
Bedding up to the number of people specified in your inquiry up to the maximum occupancy
A clean set of towels (bath towel, hand towel, wash cloth) for each person
Starter (hotel style) shampoo and soap in each of the bathrooms
A starter supply of toilet paper, and paper towels
Dishwasher and dish soap
Plates, glasses, cutlery, basic pots, pans, and cookware
Starter coffee for a 10-cup pot of delicious coffee
Laundry detergent for one load
From October 1st - April 1st we supply a starter set of firewood for use in the fireplace. We can supply you additional wood at a cost of $5.00 per bundle to be purchased before your arrival and waiting for you..
Some things you may need to bring or purchase:
All personal soaps and shampoos (we do provide a starter set of "hotel-like" soap and shampoo miniatures in each bathroom)
Hairdryer (we keep one in the cabin, but if you have your favorite...)
If your stay is lengthy, or you know that your group tends to use these items quickly, please pick up some extra toilet paper and paper towels when you get your groceries (we do not restock these during your visit)
If you intend to use the hot tub a lot, or you shower several times a day some extra towels are not a bad idea (washer and dryer are available inside the cabin)
We provide a gas outdoor grill - We do provide gas for the grill and keep a spare tank on-site.
If there is a particular piece of cooking equipment that you absolutely need to prepare that special meal you are planning, please play it safe and bring it along. We have basic pots, pans and bakeware, but our cabins do not have a garlic press, bamboo steamer, fondue set, turkey roasting pan, etc.
Matches for fireplace, fire pit, or grill
Spices and cooking oil
If bringing a pet remember to bring his/her food and water bowls, pet food, crate, leash and dog run.